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Innomesh
Portal

Innomesh Portal Overview

Innomesh Portal is the monitoring and support side of the Innomesh platform. It provides a single-pane-of-glass view across your entire AV environment, covering real-time alerts, room status, device health, usage analytics, and centralised room information.

Innomesh Portal navigation bar showing the main tabs Portal navigation bar | Innomesh Portal

Main Pages

Portal is organised into several pages, each accessible from the top navigation bar.

Hotlist

The Hotlist is the primary alert dashboard. It displays all active alerts across your environment, categorised by severity: Critical, High, Medium, Low, Notice, Resolved, and Suppressed.

Hotlist page showing alerts grouped by room with severity counts
Hotlist – The Hotlist page shows offline devices, Infrastructure alerts, Information alerts and more.

From the Hotlist you can:

  • Claim alerts to indicate you’re investigating
  • Assign alerts to specific users or groups
  • Suppress alerts during planned maintenance
  • Search and filter by room, device, severity, or category
  • Group by Room to see all alerts for a location together
📝 Note
Alerts enter a 2-minute grace period before appearing in the Hotlist. This prevents transient issues from generating noise.

Vitals

Vitals displays the health of your Innomesh infrastructure, including the servers, gateways, and edge compute hosts that power the platform. Monitor CPU, memory, storage utilisation, and health check response times over customisable time periods.

Vitals page showing infrastructure health metrics over time
Vitals – Updated system health information for the network and the infrastructure where Innomesh is deployed.

Rooms

The Rooms page lists every room in your tenancy with its current operational status (On/Off/Unknown). Click any room to open the Room Support View, which provides detailed device status, live controls, and diagnostic information.

Rooms page showing room list with status indicators
Rooms – The Rooms page shows all rooms within the environment, with their system type and power status.

For Space VC and Space CE rooms, the Rooms page includes links to launch XPanel or VNC remote control sessions directly from the browser.

Information

The Information page is a centralised repository for room metadata, including schematics, floor plans, timetables, photos, 360-degree views, and custom fields. It supports multiple tabs per room including Gallery, Schematics, Timetable, Floorplan, Location, Video Guide, 360 View, and Files & Links.

📝 Note
The Information page is an add-on feature. Contact your Innomate representative to enable it for your tenancy.
Information page showing room metadata tabs including gallery and schematics
Information – The Information for each room in your environment including text, files, images and hyperlinks.

Insights

Insights provides usage analytics and trend data across your environment. Create custom graphs showing room utilisation rates, alert trends, occupancy patterns, and other metrics over configurable time periods.

Insights page showing usage analytics graphs across the environment
Insights – System insights such as most used rooms, rooms with the most interactions and time based insights on power and occupancy states.

Assets

The Assets page shows every device within your Innomesh environment. Filter, sort, and search across the full device inventory. Click any asset to open the Asset Information View with detailed specifications, status, alert history, and file attachments.

Assets page showing device inventory with filtering
Assets – Birds eye view of every device in the system. Targeted device controls available such as rebooting and firmware upgrades – en-masse.

With Innomesh Ops, you can perform remote actions on assets such as rebooting devices, selecting sources, adjusting volume, and upgrading firmware across multiple devices simultaneously.

Administration

The Administration section is available to admin-role users and includes:

  • User management and RBAC role configuration
  • Smart Room Attributes configuration
  • Room Summary Views setup
  • Notification settings (Slack, Teams, Mattermost)
  • Audit Logs for tracking user actions
  • App Clients for API access management

Logging In

The Innomesh Portal is restricted to authorised users who log in with their single sign-on (SSO) credentials. In most cases Innomesh is integrated with your organisation’s SSO, and access is governed by your Innomesh administrator.

Users are automatically logged out after a period of inactivity, typically 4 hours, though this may vary based on your organisation’s security policies.

Roles and Access Levels

📝 Note
The roles below are the default roles only. Admin users have full control over user roles and the permissions assigned to each role via the RBAC engine.
RoleAccess
Innoportal_adminFull access to all pages including Vitals, Insights, and Administration
Innoportal_userHotlist, Rooms, Information, and Assets only

Access is controlled via RBAC roles. See RBAC Authorisation Guide for details.

Portal navigation bar as seen by a Standard user, with Vitals, Insights, and Administration hidden

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