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Innomesh
Room Manager

UC Overview

Innomesh offers several optional add-ons that extend the functionality of your environment. These integrations enhance room monitoring, device management, and communication workflows.

Slack, Microsoft Teams, and Mattermost Integration

The Portal Hotlist can integrate with messaging platforms to send automated alerts about room states, zones, and assets. Teams receive notifications through designated channels, with critical alerts routed to separate channels for high priority issues.

Separate channels can be created for specific critical-alert streams such as zone rotations and high-influx alert events, so operations teams are notified promptly when environment-wide issues occur.

Portal Hotlist Alert Details modal showing alert fields including Room, Zone, Alert Description, Claimed By, Threshold Value, and a highlighted View Info link Slack Portal messaging Integration

Innomesh Notifications app feed showing Notice, Resolved Alert, and New Alert messages for Innopulse Room updates and Endpoint not connected events with Go to Innoportal buttons Mattermost Portal messaging Integration

📝 Note
Please contact Innomate if you would like to set up Mattermost integration.

Innomesh Ops

Innomesh Ops enables targeted management of audiovisual peripherals from supported vendors for Pulse and Space products. Features include preset recall, power controls, rebooting, and firmware upgrades triggered automatically based on alerts.

Portal Information page for AMX Test Room showing Room Information navigation and General fields including Building, Campus, Commission Date, Facility Type, System Name, and Warranty period

UC (Unified Communications)

Manages UC rooms through integrations supporting Microsoft Teams Rooms and Zoom Rooms, plus USB peripheral monitoring.

Information Tab

A user defined database within Portal for storing room images, configuration files, maps, and documentation. This feature links to other Portal sections like the Hotlist and Live Info pages.

Create ServiceNow Ticket dialog in Portal with Room, Zone, Category, Subcategory, Impact, Urgency fields and auto-populated Short Description and Description

Portal Information page for a room showing Room Information navigation, thumbnail gallery, and General fields including Building, Campus, Commission Date, Facility Type, System Name, and Warranty period

ServiceNow Integration

Hotlist alerts can generate ServiceNow tickets directly. Users select alerts, access options, and create tickets with auto populated descriptions. A Business Services dropdown allows ticket assignment to specific teams.

For implementation details and pricing, contact your Innomate representative.

Portal Assets page with expanded row action menu showing Factory Reset, Reboot, Repoint URL, Update Firmware, and Trigger Operation submenu options for a Crestron TS-1070

Mattermost workspace with alarm and notify channel list and Innomesh Notifications bot posting Warning, New Alert, and Resolved Alert messages about room activation and host memory thresholds

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